COMPLAINTS PROCEDURE :

Please find below our complaints procedure, as appropriate, which shall be deemed to be incorporated into the company's terms and conditions. We are APEX TREE SPECIALISTS and our address for returns or complaints is 36 CLARENDON STREET, BEDFORD, BEDFORDSHIRE MK41 7SJ (Us).

Complaints Procedure - Services

Our aim at APEX TREE SPECIALISTS, is to always provide a high quality service for all our customers but we recognise that things occasionally may go wrong

We take all complaints we receive seriously and aim to resolve all our customers’ problems promptly (within the terms of current regulations and product /service availability).

We recommend that the sooner you bring any concerns to our attention the sooner your problem can be addressed and resolved.

We will always endeavour to comply fully with the terms and conditions of any contractual agreement we have undertaken and we appreciate and value all our customers.

On receipt of your complaint (whether received by telephone, letter or email) the matters raised will be investigated by our Customer Services Department and allocated to the most appropriate department to address the issues.

The complaints handling procedure

Our Customer Services Department is available to take your enquiries by:

Letter:
Customer Department
APEX TREE SPECIALISTS
36 CLARENDON STREET,
BEDFORD,
BEDFORDSHIRE
MK41 7SJ


Tel: 01234 327830



Email: admin@apextreespecialists.uktc.com

 We feel that keeping our customers informed is vital and have in place a monitoring system to check progress.

Action we will take:

  • Acknowledge your complaint promptly.
  • Carry out a thorough investigation into the matters you have raised and instigate action.
  • Ensure that all correspondence is in clear English.
  • Maintain contact until completion of our contractual agreement.
  • We aim to resolve all issues (as per our terms and conditions) at the earliest opportunity.

We may ask you to provide a full set of documentary evidence including: copies of original estimates, correspondence, drawings, specifications, planning approvals, photographic evidence and/or any other material relevant to the service or work which is the subject of the complaint. Where appropriate we may seeks copies of any professional reports or other evidence provided by experts.

Nothing contained within this returns policy and customer complaints document shall affect your statutory rights.